Consulting > SCM

Every $ saved in Supply chain costs
adds directly to your bottom line

Supply Chain Needs to Adopt to New Business Realities. Immediate Support… Assured Availability…Scalability

Kris Consulting Services

We help organisations change -
faster and with greater impact.

We specialise in improving supply chain planning performance by leveraging SCM technology.

Our team of SCM professionals has:

The know-how to increase operational efficiency, reduce costs, maintain business continuity and maximise the return on your SCM investment dollars.

In order to implement the right solutions for our clients, our consultants combine supply chain business and industry expertise with in-depth knowledge of the SCM application suite to deliver comprehensive functional and technical solutions.

Are Supply Chain Organizations Prepared for Demand Networks?

Major Challenges for Supply Chain Professionals

Manage the Supply Chain in Real Time

Only 20% of Supply Chain Professionals have all relevant information available to drive business decisions

Improve Short-Term Planning Results

Lower forecast accuracy doesn’t provide confidence to operations and procurement team to execute the plan

Orchestrate Global Network of Partners

Less than ~10% of suppliers are directly connected to their customer’s supply chain

Execute the Supply Chain Efficiently

About 10% of world-wide GDP is related to logistics spending

Stack Overview

SCM Consulting Services

SCM Transformation Consulting

Picking the right Supply Chain Transformation consulting partner is a critical step for the success of a major supply chain transformation program. A Supply Chain transformation, particularly in large companies, is more than just implementing a Supply Chain software solution.

SCM Assessments, Business cases & Roadmap

Enable current state assessment and give an advantage to SCM Business Case perspective,We as a consulting partner can accelerate the assessment, and pave the foundation for the upcoming transformation.

Implementations & Rollouts

Once the strategy and path forward are defined, developing a supply chain Implementation roadmap with appropriate buy/build and ROLLOUT decisions, phased sequencing and program/initiative planning is critical.

Project Consulting Services

Another overlooked or under appreciated area during a transformation is change for project management. The change program is critical in fostering adoption and acceptance across different stakeholders.

Global Delivery Model

Value-based global
delivery model

Transformational solutions from industry & technology capabilities

Business agility through true integration of
business and people

Value from innovation, speed to market, risk
sharing and total cost of ownership

Highly sustainable competitive advantage

Engagement-based leveraging human

High-value technology solutions

Integrated use of near-shore, onsite, offshore and client teams

Value from total cost of ownership

Competitive advantage sustainable short term


Transfer commodity work to low cost centres


Value from labor arbitrage

Competitive advantage not sustainable

Kris Infotech

Managed Services Stack

Managed Services outsourcing by Kris expanded rapidly since few years and adopted by most of SCM planning solutions service providers. As an Independent Service Provider, kris is one the first to develop SCM Managed Services capability in the region.

Since its inception, Kris’s Managed services portfolio has been one of its greatest strengths and delivered large scale SCM projects to multiple industries and service providers across the globe. Leveraging its best pool of SCM consulting resources, we have the roadmap to enhance current Managed Services to Next Generations Managed Services.

Stack Overview

Managed Services


- Planning and Readiness
- Knowledge Transfer Phase
- Showing Phase

- SLA Monitoring Phase
- SLA Measurement
- Steady State Phase


- Incident Management
- Problem Resolution

- Bugs, Hot Fixes/Data Fixes
- Preventive Maintenance


- Change Request Mgmt
- Feature Enhancement

- Interface Modification
- Release Management

Service Desk

- Common Ops Help-desk
- Trouble Ticketing
- SOP based resolution

- Ticket Assignment
- Escalation Management
- End user Interface Issues

Production Support

- User Account Mgmt
- Database Administration
- Archival/Backup
- Master Data Config Mgmt

- Patch Management
- Interface Mgmt.
- Production Support
- Performance Tuning


- Interface Issues
- Diagnostics
- Problem Identification

- Root Cause Analysis
- Problem Resolution

These Services Stack Enables You To…

Compatible Processes


SLA Driven

Metric Focus


Root Cause Analysis

Our Engagement Model

Complete On-
Site Model

Maximum cost due to dedicated onsite team with expertise in all the areas

Minimum coordination Effort

Does not leverage differential time zone advantage


Cost optimisation due to a balanced team structure

Small onsite team for minimal business engagement and faster response time for simple L2 and L3 tickets

Leverages advantage of issue Resolution

Simple workarounds or queries can be addressed directly by onsite team

Heavy Model

Increased cost due to heavy onsite presence with expertise in various modules

Offshore Team involved only in R&D or change request development.

Faster issue resolution with lower dependency on offshore

Complete Off-
Shore Model

Low on cost

Delayed response time due

More suitable for L3 and L4 Tickets

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